Asoka Health strictly adheres to this Cancellation Policy out of respect to our health professionals and clients. Clients are informed of this policy frequently and acknowledge the need to pay a late cancellation fee. Clients will receive a text message to confirm their appointment 48 hours prior, requiring a Y or N reply to confirm or cancel the appointment.
The aim of this policy is:
- To reduce disruptions to the psychologists’ diaries and loss of psychologists’ time in preparation because of client late cancellations, late rescheduled and missed appointments;
- Make sure that other clients do not miss out on the opportunity to access therapy;
- To reduce the number of cancellations, late rescheduled and missed appointments.
Policy Rationale
We understand that things happen and sometimes there are good reasons for cancelling or rescheduling appointments. However, unlike brief medical appointments, it is impracticable to fill a health professional appointment that runs for 50 minutes at short notice.
In the event you need to cancel or reschedule your appointment a minimum of 24 hours notice is required.
CANCELLATION FEE
Cancel <24hrs $95.00
*Medicare and health insurance rebates are not applicable to cancellation fees.
*Workcover/Motor Vehicle Accident claimants will need to pay the cancellation fee privately.
Cancellation fees will be invoiced for payment and until paid, NO more appointments will be made. (The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)
How to Cancel
- You can manage your appointment through your patient portal.
- You can reply ‘No’ to your SMS reminder
- You can email admin@asokahealthcom.au.